Terms and Conditions

Knightsbridge Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which Knightsbridge Removal Company provides domestic and commercial removal and associated services in the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Knightsbridge Removal Company, the provider of removal and associated services.

Customer means the individual, business, or organisation requesting and paying for the services of the Company.

Services means any removal, packing, storage, delivery, or associated work carried out by the Company.

Goods means the personal items, furniture, equipment, and other belongings that the Customer requests the Company to handle, move, pack, or store.

Contract means the agreement between the Company and the Customer for the provision of Services, comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

The Company provides home and office removal services, including loading, transportation and unloading of Goods, as well as optional packing, unpacking, and short-term storage where agreed in advance. Services are offered primarily within the United Kingdom, including the surrounding areas of Knightsbridge and other London districts, but can extend to other UK locations by prior agreement.

The precise scope of the Services will be as set out in the quotation or booking confirmation provided to the Customer. Any additional work requested on the day of the move may be subject to additional charges, which the Customer must approve before such work is undertaken.

3. Quotations and Estimates

All quotations and estimates are based on the information supplied by the Customer, including the volume and nature of Goods, access conditions, parking arrangements, dates, and locations. Quotations will normally specify whether they are fixed price or time-based.

The Company reserves the right to amend the quotation or charge additional fees if:

The information provided by the Customer was incomplete or inaccurate.

Access is significantly more difficult than stated, such as additional floors, long carrying distances, restricted access, or parking limitations.

Additional Goods or services are requested or required that were not included in the original quotation.

There are delays or events outside the Companys control that cause additional work or waiting time.

Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources for the proposed service date.

4. Booking Process

A booking is only considered confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and, where required, paid a deposit or full payment as set out by the Company.

The Company may require the following details to complete a booking:

Full collection and delivery addresses, including access details.

Proposed move date and approximate start time.

Details of Goods to be moved, including any unusually heavy, fragile, or high-value items.

Information about any restrictions, such as parking controls, lift access, or building regulations.

The Customer is responsible for ensuring that all information is accurate and complete. Changes to the booking details must be communicated to the Company as soon as possible and may result in revised pricing or scheduling.

5. Customer Responsibilities

The Customer agrees to:

Ensure that the Goods are ready for removal at the agreed time and that they are properly packed where the Company is not providing packing services.

Arrange suitable parking and, where required, obtain any permits or permissions needed for the Companys vehicles at both collection and delivery locations.

Secure all valuables, important documents, money, and items of exceptional value. These should not be packed for removal unless specifically agreed in writing.

Ensure that all appliances are disconnected, defrosted, drained, and secure before removal.

Be present, or have an authorised representative present, throughout the move to provide instructions and sign any required documents.

The Customer must not ask the Company to move any items that are prohibited, dangerous, illegal, or unsuitable for transportation, including but not limited to explosives, flammables, hazardous chemicals, or illegal substances.

6. Payments and Charges

Payment terms will be specified in the quotation or booking confirmation. Unless otherwise agreed:

A deposit may be required at the time of booking to secure the date.

The balance of payment is typically due before or on the day of the move, prior to commencement of Services.

Additional charges may apply for waiting time, extended hours, additional labour, long carrying distances, or other extra services not included in the initial quotation.

Payments must be made using the methods specified by the Company. The Company may refuse to commence or continue Services if payment has not been received as required.

If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on any overdue amount in accordance with applicable UK legislation and to recover any reasonable costs incurred in pursuing late payments.

7. Cancellations and Amendments

If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as possible. The following cancellation terms will usually apply unless otherwise stated in writing:

Cancellations more than 10 working days before the scheduled move date may be made without a cancellation fee, although any non-refundable third-party costs may still be charged.

Cancellations between 5 and 10 working days before the move may incur a cancellation fee of up to 50 percent of the quoted price.

Cancellations less than 5 working days before the move or on the day of the move may incur a cancellation fee of up to 100 percent of the quoted price.

Changes to dates, times, or scope of Services are subject to availability and may result in revised pricing. Where the Company cannot accommodate the requested changes, the original booking and any applicable cancellation terms may still apply.

8. Access, Parking, and Delays

The Customer is responsible for ensuring that there is suitable access and parking for the Companys vehicles at both collection and delivery locations. Any costs for parking, permits, or penalties incurred due to access restrictions may be charged to the Customer where such restrictions were not disclosed in advance or where the Customer failed to arrange appropriate permissions.

The Company will make reasonable efforts to adhere to agreed start times; however, arrival times are estimates and may be affected by traffic, weather, vehicle breakdowns, or other circumstances beyond the Companys control. The Company shall not be liable for any loss or inconvenience arising from reasonable delays.

If the move is delayed or extended due to factors outside the Companys control, such as waiting for keys, access being unavailable, or issues with third parties, the Company may charge additional fees for waiting time or extended labour.

9. Liability and Insurance

The Company will take reasonable care of the Customers Goods while they are in its custody and control. However, the Companys liability for loss of or damage to Goods is limited as set out in this section.

Unless otherwise agreed in writing, the Companys liability for loss or damage to Goods, howsoever caused, shall not exceed a reasonable limit per item or per consignment, in line with typical UK removal industry practices. Higher levels of cover may be available upon request and may be subject to an additional charge.

The Company shall not be liable for:

Loss or damage arising from inherent defects, pre-existing damage, or poor condition of Goods.

Loss or damage to cash, jewellery, precious metals, stones, valuable collections, important documents, or items of exceptional value unless specifically declared and agreed in writing before the move.

Losses resulting from delays, missed appointments, or failure to complete the move on time, where such delay is caused by factors beyond the Companys reasonable control.

Indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress, or similar damages.

The Customer is encouraged to arrange appropriate insurance cover for their Goods during the removal and, where relevant, storage period, particularly for high-value items.

10. Claims and Complaints

Any visible loss or damage must be reported to the Company as soon as reasonably possible, and in any event no later than 7 days after completion of the Services. The Customer should provide a clear description of the issue and, where possible, supporting evidence such as photographs.

Failure to notify the Company within this timeframe may affect the ability to investigate the matter and may limit or invalidate any potential liability. The Company will review all complaints in good faith and seek to resolve them fairly and promptly in accordance with these Terms and Conditions and applicable UK law.

11. Items Not Permitted for Removal

The Customer must not include in the Goods any items which are illegal, hazardous, explosive, corrosive, or otherwise unsafe for transport. This includes, without limitation, gas cylinders, fuel, chemicals, firearms, ammunition, and any items prohibited under UK law.

The Company reserves the right to refuse to handle, pack, or transport any items that it reasonably considers unsafe or unsuitable, or which have not been disclosed as required.

12. Waste, Disposal, and Environmental Regulations

The Company is not a licensed waste carrier for the purpose of general waste disposal unless expressly stated. The Services do not routinely include the removal or disposal of unwanted waste, rubbish, or items designated for scrapping, recycling, or landfill, unless this has been specifically agreed in the quotation.

Where the Company agrees to remove items for disposal, it will do so in accordance with relevant UK waste and environmental regulations. Additional charges may apply for disposal services, and certain items, such as electrical equipment, mattresses, or construction materials, may incur specific disposal fees or require specialist handling.

The Customer is responsible for ensuring that any items presented for removal are suitable for transport and that all requirements for lawful disposal have been met. The Company may refuse to remove items where disposal would breach environmental or waste regulations.

13. Storage Services

Where storage is provided or arranged by the Company, the conditions of storage, including charges, access rights, and notice periods, will be set out in a separate storage agreement or in the booking confirmation.

The Customer is responsible for ensuring that Goods placed into storage are properly packed and labelled. The Company may impose restrictions on items that can be stored, particularly perishable, hazardous, or illegal items.

14. Force Majeure

The Company shall not be liable for any delay, failure, or inability to perform any part of the Services due to events beyond its reasonable control. Such events may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, strikes, lockouts, civil unrest, acts of terrorism, or compliance with any law or governmental order.

Where a force majeure event occurs, the Company will notify the Customer as soon as is reasonably practicable and will seek to rearrange the Services where possible. Any additional costs or rescheduling will be discussed with the Customer in good faith.

15. Data Protection and Privacy

The Company will collect and process personal data from the Customer solely for the purpose of providing Services, administering bookings, managing payments, and handling any enquiries or complaints. Personal data will be handled in accordance with applicable UK data protection legislation.

The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or where the Customer has given consent.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract formed under them, are governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the provision of Services by the Company shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection legislation.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that this does not reduce the protections afforded to the Customer under these Terms and Conditions.

These Terms and Conditions may be updated or amended from time to time. The version in force at the time of booking will apply to the relevant Contract. Customers are advised to review the current Terms and Conditions before confirming a new booking.